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Robert, aka Ralby in the forums and the chat room, has been working in various helpdesk and technical support roles such as phone, onsite, and remote support for over 10 years professionally. Ralby has worked mostly with Windows operating systems along with some support for Apple iOS-based, Android-based, and Blackberry mobile devices. When not working, Ralby is an avid reader and occasional PC gamer. Feel free to email me with any questions or comments you may have.